FAQs

As a new brand, we understand the hesitation that comes with trying new products. We encourage you to give it three months to truly see your glow-up unfold. If you experience any specific issues or reactions and need to return an item, please contact our team at info@unplainofficial.com for assistance.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

DAMAGES AND ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

Unfortunately, we cannot accept returns on sale items or gift cards.

REFUNDS

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@unplainofficial.com.

 

Please contact us at info@unplainofficial.com.

We're intentional about choosing materials that tick all the boxes – recyclable, FSC Certified paper, made with straw paper and printed with soy ink. Learn more on our ethos page.

We are Sustainably sourced, Cruelty-Free, Vegan, Fragrance-Free, Essential Oil-Free, Alcohol-Free, Paraben-Free, Phthalate-Free, Heavy Metal-Free, SLS/SLES-Free, PVC-Free, Paraffin-Free, Synthetic Dye-Free, DEA/TEA-Free, EDTA-Free, Sulfate-Free, Silicone-Free (Cyclic), Petrolatum-Free, Mineral Oil-Free, Talc-Free, and Gluten-Free