Simply email us with your order number and the item(s) you’d like to return at info@unplainofficial.com within 15 days of purchase. We will provide return authorization and shipping instructions.

Once we receive your return, we’ll process your refund to the original form of payment within 10 business days.

Initiate your return within 15 days before your trial ends.

The Trial period begins when the package is delivered. Our system tracks the package and triggers the start date of the trial based on the delivery notification from the carrier.

In the infrequent instance in which a delivery event is not recorded by the carrier, we will trigger the trial to begin 10 days after an order is placed.

Yes!

You have 15 days to try your product. Before the end of your trial period, you’ll receive email reminders that your trial period is almost over. At the end of the trial period, if you don’t adjust your order you’ll be charged the full price.

Similar to a hotel or rental car company, TryNow authorizes your card to ensure you have the funds available. When you checkout, an authorization for the full amount of your order is placed on your card to reserve funds if you choose to keep your items. An authorization is not the same as a charge in that our systems are strictly ensuring that the card that was provided at checkout is both valid and has the appropriate funds available to cover the cost of any items kept in the future.

Yes! The deposit charged upon your initial checkout will be refunded at the end of your trial period, whether you return or not.

Banks have limits for how long a hold can be valid. As soon as your return is approved, your card will be charged only for what you kept and will no longer require re-authorizations.

You can only use a credit or debit card to check out at this time.